This Grievance Procedure is established to meet the requirements of the Americans with Disabilities Act of 1990 (ADA). It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs, or benefits by Hamilton County. Hamilton County's Personnel Policy governs employment-related complaints of disability discrimination.
The complaint should be in writing and contain information about the alleged discrimination such as name, address, phone number of complainant and location, date, and description of the problem. You may use the ADA Grievance Form. Alternative means of filing complaints, such as personal interviews or a tape recording of the complaint will be made available for persons with disabilities upon request.
Submitting a Complaint
The complaint should be submitted by the grievant and/or his/her designee as soon as possible but no later than 60 calendar days after the alleged violation to:
ADA Coordinator / Safety and Risk Manager
1 Hamilton County Square
Noblesville, IN 46060
Resolving a Complaint
Within 15 calendar days after receipt of the complaint, Dan Papineau or his designee will arrange to meet with the complainant to discuss the complaint and the possible resolutions. Within 21 calendar days of the meeting, Dan Papineau or his designee will respond in writing, and where appropriate, in a format accessible to the complainant, such as large print, Braille, or audio tape. The response will explain the position of Hamilton County and offer options for substantive resolution of the complaint.
If the response by Dan Papineau or his designee does not satisfactorily resolve the issue, the complainant and/or his/her designee may appeal the decision within 15 calendar days after receipt of the response to the County Commissioners or their designee.
Within 15 calendar days after receipt of the appeal, the County Commissioners or their designee will arrange to meet with the complainant to discuss the complaint and possible resolutions. Within 21 calendar days after the meeting, the County Commissioners or their designee will respond in writing, and, where appropriate, in a format accessible to the complainant, with a final resolution of the complaint.
Records of Complaints
All written complaints received by Dan Papineau or his designee, appeals to the County Commissioners or their designee, and responses from these 2 offices will be retained by Hamilton County for at least 3 years.