Vision Statement

To serve and support the public safety communications needs of our customers in the most efficient and responsive manner possible.

Mission Statement

To serve and protect residents, visitors, and all public safety personnel. We strive to provide efficient and courteous service to all callers and radio users. We perform this mission by operating a state of the art, combined police, fire, and EMS emergency communications center which serves to receive emergency calls to 9-1-1 and dispatch the appropriate response to provide assistance.

Jurisdiction & Staffing

Located in Noblesville, Hamilton County Public Safety Communications (HCPSC) dispatches for 7 police departments, the Hamilton County Sheriff's Office, and 9 fire and EMS agencies. The Center is staffed with nearly 100 dedicated personnel who operate the center in various capacities.  Personnel are highly trained in the areas of emergency fire, medical and police dispatching.   Hamilton County is one of the fastest growing counties in the nation. The HCPSC Center is the primary public safety answering point (PSAP) for the entire county, covering an area of 398 square miles and a population of over 350,000 people.  The HCPSC Center answers nearly 400,000 telephone calls for service every year, equating to an average of about 45 telephone calls an hour 24/7!

Text to 9-1-1

In May, 2015 HCPSC began accepting inbound text messages to 9‐1‐1.  The HCPSC Center is able to accept and send text messages from a mobile device (cellular telephone).  HCPSC partners with the Indiana State 911 Board to ensure the highest level of technology is utilized when using the Text to 9-1-1 platform.

Continuing Education

HCPSC highly prioritizes continuing education for all staff.  All staff must be continually trained on the latest advancement of operations and technology within their practice.  911 Communications Officers attend continual training geared toward handling critical incidents, such as an active assailant or mass casualty incident.  Support staff attend specialized courses allowing them the opportunity to keep abreast on subject matter areas and changes with an application specifically toward the HCPSC Center.

Public Compliments & Complaints

HCPSC management staff welcomes all feedback from the public.  Any citizen wanting to pass along a compliment or report a complaint may send an email to HAMCO911EXEC@hamiltoncounty.in.gov.

Public Education & Community Outreach

HCPSC provides public education and community outreach services for citizens desiring to learn about the E911 system for the county with a special focus geared toward children.   HCPSC partners with all countywide public safety agencies when requested highlighting the life-saving services provided on a daily basis by the department and its staff.  Requests for the HCPSC to provide community outreach support can be emailed to  911pio.inquires@hamiltoncounty.in.gov.  

Recruitment

HCPSC is hiring!   HCPSC is always seeking candidates interested in a career of public service and stewardship.  HCPSC offers extremely competitive benefits and salaries for all staff.  Career opportunities can be found at https://www.hamiltoncounty.in.gov/jobs.aspx.