Hamilton County Public Safety Communications serves the citizens of Hamilton County, Indiana.
Staff & Duties
Located in Noblesville, Hamilton County Public Safety Communications (HCPSC) dispatches for 7 police departments, the Hamilton County Sheriff's Office, and 9 fire and EMS agencies. The Center is staffed with 68 professional telecommunicators, and 8 supervisors. In addition, there is an administrative staff that includes a Geographic Information System (GIS) Specialist; a Training and Quality Assurance Manager; a Quality Assurance Supervisor; 2 Training and Quality Assurance Officers; a Software Suite Administrator; a Radio System Administrator; Executive, Operations, and Support Services Directors; and an Administrative Coordinator.
Hamilton County is one of the fastest growing counties in the nation. With a coverage area of 398 square miles and a population of nearly 312,000, our center received 319,214 phone calls and dispatched 272,444 calls for service in 2018.
Public education is very important when it comes to 9-1-1. HCPSC has made a commitment to promote and educate both children and adults on the proper use of 9-1-1 and public safety in general.
Text to 9-1-1
In May, 2015 HCPSC began accepting inbound text messages to 9‐1‐1. Outbound texting had started earlier in the year and was, by policy, used when a 9‐1‐1 hang up call occurred, but nobody answered a call back attempt. With the outbound text capabilities, we are able to text the number and have been successful in getting an answer nearly 100% of the time. With inbound texting, we are able to connect with the deaf and hard‐of‐hearing community. In addition, we have received texts from callers that could not speak due to the situation they were in. In 2018, we made 10,439 outgoing texts and we received 194 incoming text messages.
Communications staff receives hundreds of hours of continuing education each year to maintain the highest level of professional ability.
To serve and support the public safety communications needs of our customers in the most efficient and responsive manner possible.
To serve and protect residents, visitors, and all public safety personnel. We strive to provide efficient and courteous service to all callers and radio users. We perform this mission by operating a state of the art, combined police, fire, and EMS emergency communications center which serves to receive emergency calls to 9-1-1 and dispatch the appropriate response to provide assistance.