Payment & Cancellation

Payment

  • All payments must be made online.
  • Debit/Credit Card charges will have a 3.5% processing fee

Cancellations

  • The Department will issue a full refund if the department cancels a paid program minus any processing fees.  
  • Cancellations for a scheduled program must be requested a minimum of two weeks (14 days) before the respective start date to receive a 100% refund minus any processing fees.
  • A transfer from one paid program to another is contingent upon availability of spots within the desired program. If the program is at maximum capacity, a transfer will not be allowed. Transfers must occur in the same calendar year.
  • Request a refund check or debit/credit card refund for the amount paid; minus any processing fees. Please request a refund by filling out our online Cancellation Form. Checks will be issued within 90 days of written request
  • Any concerns towards the cancellation policy may be addressed to the HCPR’s Department Director, Chris Stice at the Hamilton County Parks Administration Office by phone at 317-770-4400.