Payment & Cancellation


  • All payments must be made online.
  • Debit/Credit Card charges will have a 3.5% processing fee


  • The Department will issue a full refund if the department cancels a paid program minus any processing fees.  
  • Cancellations for a scheduled program must be requested a minimum of two weeks (14 days) before the respective start date to receive a 100% refund minus any processing fees.
  • All refunds are subject to the State Board of Accounts claim procedure and may take 60-90 days. All refunds will be returned by check in the mail.
  • A transfer from one paid program to another is contingent upon availability of spots within the desired program. If the program is at maximum capacity, a transfer will not be allowed. Transfers must occur in the same calendar year.
  • To start your cancellation process, please fill out an online Cancellation Form. 
  • Any concerns towards the cancellation policy may be addressed to the HCPR’s Department Director, Chris Stice at the Hamilton County Parks Administration Office by phone at 317-770-4400.